Personalised Stationery terms & conditions. customised printing of social stationery, wedding invitations, announcments, letterheads

Luxury stationery at affordable prices
Printed in England - Shipped Worldwide

Studio:
+44 1572 723 723
Proofs None
Basket Empty

Terms and Conditons

About us

We trade as Yellow Barley Ltd, Company No: 8033213, VAT No: 136280620
Our registered office and studio are at The Old Smithy, Langham Lane, Burley, Oakham, Rutland, LE15 7TB, UK
Telephone: 01572 723 723
Email: studio @ personalised-stationery.co.uk

Use of website

Any transaction you enter into with us through our website is entered into with Yellow Barley Ltd. Information you provide to us either on the website, by e-mail or through any other means of communication is held by Yellow Barley Ltd.

Accessing our website means that you agree to our terms and conditions. Please do not use our website if you do not agree to them.

Our Website content

We may change the website and correct, or update, information at any time and without prior notice.

You access our website at your own risk and we do not claim that the website will operate without interruption or will be error free, free of any viruses or bugs. You must not enter any information into our website which may be considered defamatory, harmful, obscene, distressing, or threatening.

Acceptance of your order

We will confirm your order by email upon authorisation of your payment. The acceptance of your order will be deemed to occur when your order has been placed, except in the following circumstances.

1. The product you have ordered is out of stock.
2. We may have identified an error with our pricing or product specification.
3. You have failed to complete the paymemnt.
4. There are errors in your order submission.

Buying Online

Colours
Due to the limitations of technology the colour of products shown on the customerís computer screen are close representations of the actual items. We will not enter into any discussions with regards to the accuracy of colour. If colour is critical to you then you are welcome to request samples of our products prior to placing an order.

Dimensions/Weights:
Paper, card and envelope sizes are within +/- 3mm of the stated size.
Paper, card and envelope weights are +/- 5gsm

Prices

Prices displayed on our website are in GBP and inclusive of VAT. Any VAT adjustments will be made during the checkout process, prior to payment, for countries where VAT is not applicable, ie Jersey, Guernsey.

Stock Availability

All products on our web site are sold subject to availability. If a product is out of stock we will remove it from our website at the earliest opportunity. However, if we receive an order for an out of stock item we will try to contact you by e-mail in an attempt to resolve the matter. We reserve the right to hold your order until we receive a response from you.

Delivery

For the latest information on our delivery service please visit our Delivery information page

Delivery charges are shown when items are entered into the shopping basket and again confirmed on the checkout summary pages.

Despatches may be made by registered mail or courier and in which case a signature may be required upon delivery.

We are unable to deliver: British Foreign Post Office Addresses or any PO Box

Payment

Secure online card payments are processed by SagePay so that we do not capture, transmit, process or store your card deatils. Our payment processing is PCIDSS compliant and the checkout pages are protected by SSL encryption. We take payment from your card at the time you place your order.

Cancellation and Returns Policy

Flat ink printed products: If for any reason you are not satisfied with the goods you receive then our 30 Day Satisfaction Guarantee allows you to return your goods to us within 30 days of receipt for a full refund your order value. Please contact us prior to returning any items.

Thermographic printed products: These products are not covered by our 30 Day Satisfaction Guarantee and since they are personalised, we are unable to accept any order cancellations once your order has gone to print.

Returns of Personalised products: We reserve the right to refuse refunds on personalised items where the customer has provided incorrect details. The web site ordering process allows the customer to view each design online and it is therefore the customerís responsibility to ensure the personalisation is correct before submitting an order.

We aim to satisfy our customers by providing quality products, and ensuring that they arrive with you in perfect condition. If for any reason we do not meet your expectations, please contact us with your complaint and we will endeavour to resolve it to your satisfaction. If we are found to be at fault, we will refund, replace or correct any errors within 14 days. Any liability is limited to the value of your order.

Our returns policy does not affect your statutory rights.